Terms of Service & Privacy Policy

1) Who we are

We’re a marketing agency based in Newmarket, Ontario, serving businesses across Ontario. We provide done-for-you social media management, content creation, engagement, Google Business Profile posting, basic reputation support, and optional ad campaigns.

2) What this page covers

  • Terms of Service (how we work with you, website use rules)

  • Privacy Policy (what personal information we collect, why, and your choices)

  • Email/SMS consent and cookie notice (how we handle marketing messages and tracking)

Terms of Service

3) Using our website

By using our website or contacting us, you agree to these terms. Don’t misuse the site (no scraping, hacking, or illegal activity). We may update this page; changes apply once posted here.

4) Services and proposals

All work is scoped in writing (email, proposal, or invoice). For custom plans built to your budget, we’ll confirm: deliverables, timelines, pricing, and any add-ons before work starts. For recording days or ads, we’ll confirm dates and scope in writing.

5) Free trial

We may offer a free 30-day trial to new clients. The trial includes the deliverables we agree to in writing. Trials have no contract and can be ended by either party anytime with written notice. If you choose to continue after the trial, we’ll confirm your plan and billing terms.

6) Scheduling & cancellations

Meetings are booked through our scheduling tool. Please give 24 hours’ notice to reschedule or cancel. Missed sessions may be forfeited if we can’t reasonably rebook the slot.

7) Fees, invoices & taxes

Unless otherwise stated, fees are in CAD and subject to HST. Invoices are due on the terms shown (e.g., upon receipt or Net-7). Late or unpaid invoices may pause service. For recurring retainers, invoices repeat monthly until cancelled per your written notice.

8) Your responsibilities

You agree to:

  • Provide timely approvals and access (logos, brand guidelines, account permissions).

  • Ensure any content you supply (photos, claims, offers) is accurate and lawful.

  • Maintain business compliance (e.g., permits, industry rules).

9) Content & intellectual property

  • Client content: You own your original materials. You grant us a license to use them to perform services.

  • Agency content: We grant you a license to use content we create for your brand (posts, captions, graphics, edited videos) once invoiced amounts are paid.

  • Third-party materials: Stock assets, music, fonts, or platform features remain owned/licensed by their owners and may have usage limits.

10) Platforms & third-party tools

We work across Instagram, Facebook, Google Business Profile, Meta Ads, and scheduling tools. Their availability or changes are outside our control. You agree to follow each platform’s terms.

11) Results & disclaimers

Marketing results vary by industry, budget, seasonality, and competition. We don’t guarantee specific outcomes (e.g., number of followers, sales). We use reasonable skill and care and data-driven practices.

12) Limitation of liability

To the maximum allowed by Ontario law, we’re not liable for indirect or consequential losses. Our total liability arising from services is limited to the amount you paid us for the relevant month of service.

13) Indemnity

You agree to indemnify us for claims arising from content or instructions you provide that infringe rights or laws.

14) Governing law & disputes

These terms are governed by the laws of Ontario and federal laws of Canada. Disputes will be handled in Ontario courts unless we mutually agree to mediation or arbitration.

15) Contact

Questions about these terms: info@amiridigitalagency.co (operations) or contact@amiridigitalagency.com (client-facing).

Privacy Policy

16) Overview

We follow Canada’s PIPEDA principles (accountability, purpose, consent, limiting collection/use/retention, accuracy, safeguards, openness, access, challenging compliance). This policy explains how we handle personal information.

17) What we collect

We collect the information you provide, such as:

  • Contact details: name, email, phone, business name, social handles

  • Inquiry details: goals, budget range, meeting preference

  • Scheduling data: appointment date/time, notes

  • Website data: device/browser info, pages viewed, IP address, general location, and cookie/pixel data (see Cookies section)

18) Why we collect it (purposes)

To reply to inquiries, book consultations, and deliver services

  1. To create proposals and manage accounts/invoices

  2. To run campaigns and performance reporting

  3. To improve our site and services (analytics)

  4. To send service updates and—only with consent—marketing communications

19) Consent & your choices

We seek meaningful consent for collection, use, and disclosure of personal information. You can withdraw consent (subject to legal/contractual limits) by emailing privacy@amiridigitalagency.com.

  1. Email/SMS marketing (CASL): We send marketing messages only with express or implied consent and always include our identity and an unsubscribe link/stop instruction. Unsubscribes take effect promptly.

  2. You can decline non-essential cookies via our banner/controls and adjust browser settings.

20) Cookies, pixels & analytics

We use cookies and similar tech for site functionality, analytics, and (if enabled) ad measurement/remarketing. Where tracking involves personal information or online behavioural advertising, we seek clear, informed consent and provide a way to opt out. See our cookie banner/preferences for details.

21) Sharing your information

We use service providers (e.g., website host, email/scheduling tools, payment processors, analytics). They may access personal information only to provide their services to us and must protect it appropriately. We don’t sell personal information.

22) Where information is stored

Data may be processed in or outside Canada by us or our service providers. We use reasonable safeguards to protect it. Different countries may have different privacy laws.

23) Retention

We keep personal information only as long as needed for the purposes above and to meet legal/accounting requirements. When no longer needed, we securely delete or anonymize it.

24) Safeguards

We use administrative, technical, and physical safeguards appropriate to sensitivity (access controls, encryption in transit where supported, least-access permissions, staff/admin hygiene).

25) Access & correction

You can request access to your personal information, ask for corrections, or withdraw consent by emailing privacy@amiridigitalagency.com. We’ll respond within a reasonable time. You may also complain to the Office of the Privacy Commissioner of Canada if not satisfied.

26) Children

Our services are for business owners. We don’t knowingly collect personal information from children under 13.

27) Changes to this policy

We may update this policy and will post the new effective date here. Material changes will be highlighted for visibility.

28) Privacy contact

contact@amiridigitalagency.com
Mail: Amiri Digital Agency, Newmarket, Ontario, Canada

Email & SMS Consent (CASL)

By subscribing to our newsletter, free trial updates, or promotional messages, you consent to receive commercial electronic messages from Amiri Digital Agency. Messages will identify us, include our contact information, and provide a working unsubscribe/STOP mechanism. You can withdraw consent at any time; we will honour requests promptly.

Ontario Internet Agreements

If we enter a text-based online agreement with you for services over $50, Ontario’s Consumer Protection Act requires clear disclosure of key terms before you agree, and a copy of the agreement after. We meet this through our proposal or invoice confirmation sent to your email.

GDPR – Visitors from the EU

We’re a Canadian business focused on Ontario. If we offer services to or monitor visitors in the EU, the GDPR may apply. In that case, we would rely on consent/contractual necessity, honour access/erasure requests where applicable, and provide a contact for EU-related queries.